Expressing Opinions

How many of you have digital picture frames? Did you know the Insignia 10.4-inch photo frame has a virus built into it during the manufacturing process? During my morning reading I came across a posting on Engadget about the problem. Here is a portion of a memo Best Buy sent out to it’s stores regarding the problem.

Earlier this month, it came to our attention that some units of the Insignia 10.4-inch digital photo frame (SKU 8483866) have a known Trojan virus. This virus was pre-installed during the manufacturing process. It affects only Windows applications and will only be initiated if the digital picture frame is connected to a PC via a USB cable. Customers who have not connected the digital picture frame to a PC, or those who have updated anti-virus software should be fully protected.

While the virus is old and is easily removed from the picture frame by up-to-date anti-virus software, all units were pulled from shelves the first week of January as a precautionary measure to protect our customers. Those units will be returned via the standard warehouse send back process and the model is now discontinued. Once a solution has been tested and confirmed, a letter will be sent to customers who purchased the product. Geek Squad employees have instructions to resolve the issue in the meantime. If a customer returns one of these units to your store or has questions or concerns about a virus, please direct them to the Geek Squad. Please note: No other Insignia digital picture frame products are affected by this issue.

What kind of crap is, “Once a solution has been tested and confirmed, a letter will be sent to customers who purchased the product.” In the meantime you may have a virus on your computer and who knows what kind it is or what kind of damage it will cause? Do think Best Buy could be more pro-active and go public immediately?

So much for customer service! Thank you for visiting Expressing Opinions.