Expressing Opinions

Recently I wanted to make an online purchase at BestBuy.com and have the item pickup at a store. The item I was wanting to purchase was a digital camera. It is for my son and his wife who are expecting their first child and I wanted to have it available for pickup near where they live so they could start documenting their incredible adventure immediately. They live 2,500 miles away from me, so I thought order it online and have them pick it up. Easy! Right? Wrong!!!

To order online and make an in store pickup you need a drivers license and the credit card you made the purchase with. I am glad I read the fine print. So I decide to go to a local Best Buy store to explain my situation and make the purchase there and have my son pick the camera up at the store near him. Sounds fairly basic and easy. They have me there with my credit card and identification, so there isn’t any fraud taking place. And don’t get me wrong, I do not have a problem with a little extra security in today’s world of online fraud and identity theft.

I go to the customer service desk, explain what I want to do and the girl there tells me she needs to talk to her manager. He is sitting there on a computer and gives her the look of “why are you bothering me” when she asks him. She returns telling me I can order the camera there and have it delivered to their house but I will need to pay shipping or I can purchase a gift card and have my son at the store in his hometown and they can read the number over the phone so he can purchase the camera there. Wait a minute! All I want to do is make the purchase and have my son pick it up! I do not want to plan a military operation with coordinate troop movements and special communication. Needless to say I walked out with a screw you attitude.

This is not the first time I have had an issue with Best Buy. Before Christmas I bought a digital picture frame on a Thursday and it went on sale on Sunday. When I returned to the store on Monday to ask for price matching the customer service rep made me go through the Best Buy circular and show her the price before I could get a refund. She acted like I was lying and trying to rip the company off. She would not look the item up on the computer or do anything to help.

I make few purchases at Best Buy because of crappy customer service and the attitude they have when you are there. These instances only reinforce my attitude of only buying when it is on sale and way cheaper than anyone else. And lets not forget about the Insignia picture frame virus, which I have not heard about or read on any Best Buy produced media. No signs in the store warning you, nothing on the web site, and nothing I have read in paper. Best Buy sucks!

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This entry was posted on Wednesday, January 30th, 2008 at 9:12 am and is filed under economy, technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.