Yesterday I was going over my monthly bills in preparation to go on vacation. When I got to my Comcast bill I realized how long I have been a customer paying the full price (over 6 years) and have not had any customer loyalty offers from them. The only thing they have ever done is raise the prices. However if you go online to Comcast’s site or watch television they offer all kinds of incentives to get you to sign up. Once they have signed up and the offers expires you are screwed to get any other offers unless you want to increase your service and spend more money.
So yesterday I called Comcast’s customer service, spoke to a guy named Ivan, explained to him how long I have been a customer and asked for one of those introductory offers. He put me on hold for a moment then came back and offered me $15 a month off my services for 6 months. I would still be paying over $100 a month and the introductory offer is $66 a month. What an insult!!!
All that did was piss me off, so I sent them an email. Here is what I sent.
I have been paying full price for my Comcast services for years. I have watched the advertisement on television where everyone gets a super discount for signing on. What about customer loyalty? My parents and friends switch service providers every time their introductory offers expire.
Today I called to see if I could get a discount for being a loyal customer and I get insulted with a $ 15 dollar off services for 6 months. It does not even come close to the new customer $66 offer for the same service I have. I said no thanks to the offer and I am now looking for a different internet and television provider.
I got a reply saying they would get back to me in a few hours and thus far 24 hours have passed and I have not heard from Comcast. Apparently they are making so much money from other schmucks like me they don’t care if you stay or leave.
Comcast sucks and I am going to disconnect my services and start play the introductory offers game with other services. Screw You Comcast!! Comcast sucks!!!
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